FOR YOUR INFORMATION ALL CALLS ARE RECORDED FOR STAFF TRAINING QUALITY ASSURANCE INCLUDING COMPLAINTS HANDLING.
For all appointments: Telephone 01789 292137 between 8am – 6pm, Monday – Friday.
Telephone appointments: For patients who would like to ask any questions or discuss medication. This service saves time and solves problems that may not need a consultation at the surgery, the doctor will ring you back at the end of there morning surgery. To make a telephone appointment please ring 01789 292137 or ask at reception to arrange.
If you would like to speak to any doctors regarding queries then you can phone the surgery on the enquiries line 01789 292201 and speak to a member of the reception staff. Doctors are very busy and as soon as morning surgery has finished the doctors have to go out on visits, they are then busy in afternoon surgery. If you need any advice or need to speak to the doctor in length we recommend that you make an appointment. Messages can be left for the doctors and the receptionists will happily pass on the message, and if appropriate get an answer to any questions on your behalf.
Reception: Our receptionists are your first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.