Appointments

Routine appointments

Please be aware that you will no longer be able to book an appointment for a GP through the NHS app or by calling reception. All appointments are a result of a completed patient triage (online consultation) or if you are unable to complete this online, please contact reception to fill this out for you.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Pharmacy First

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

Sinusitis
Sore throats
Earaches
Infected insect bites
Impetigo
Shingles
Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.

Online Consultation

Our Patient Triage service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and your request will be viewed by a GP. We will respond to you within 4 hours for urgent requests and on the same working day for routine requests.

You can Click Here complete a Patient Triage request or via the NHS app.

Call the Practice

Appointments are now triaged through the GP. Please complete a Patient Triage (Online Consultation) and once the GP receives this request, they will be in touch with the most appropriate course of action. Whether it be an appointment with the most suitable clinician, signposted to another service or something else.

However, If you are unable to complete the Patient Triage (Online Consultation) for any reason, please do contact reception and they will happily fill the form out for you.

Telephone: 01789 292137

Urgent Appointments

The practice operates a ‘duty doctor’ system to ensure we always have adequate capacity to deal with patients who are acutely unwell and require medical attention the same day. These appointments cannot be booked online. Please call our reception team during normal opening hours.

However, If you are unable to complete the Patient Triage (Online Consultation) for any reason, please do contact reception and they will happily fill the form out for you.

Telephone: 01789 292137

Cancelling your appointment

Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.

Alternatively, you can follow the instructions on your appointment reminder text and reply, to cancel an appointment.

Cancel your appointment

Consult with a Doctor online

Start here

Extended Access

Every week, we provide late Nurse and GP appointments up until 20:00 and we provide a weekend clinic almost every month.

If you would like at Extended Access appointment with a GP, please do note this when filling out a Patient Triage.

Home Visits

We request that every effort is made to attend the practice as more comprehensive care can be given in a clinical setting. Home visits are available and are made at the discretion of the GP. If you request a home visit, one of our GPs will discuss your condition with you further and arrange for you to be seen.

Please try to call the practice before 10am to schedule a home visit.

Telephone: 01789 292137